Introduction
IA Jewels is committed to maintaining responsible, respectful, and permission-based communication with our website visitors, customers, subscribers, and enquiries. This Anti-Spam Policy explains how IA Jewels manages email communications, newsletter subscriptions, unsubscribe requests, enquiry forms, appointment requests, promotional communications, and other electronic messages associated with our website and services. We do not support the use of unsolicited, misleading, fraudulent, deceptive, or abusive communications and take reasonable measures to prevent our communication channels from being misused. By interacting with our website, submitting an enquiry, subscribing to our newsletter, requesting information, or otherwise providing your contact details to IA Jewels, you acknowledge that your information may be used for the specific communication purposes associated with your request, subject to your communication preferences and applicable requirements. This policy should be read together with our Privacy Policy and Terms & Conditions.
What We Consider Spam
For the purposes of this policy, spam generally refers to unsolicited, unwanted, deceptive, excessive, or unauthorized electronic communication sent without an appropriate basis or permission. This may include sending repeated messages without a legitimate reason, submitting another person's email address or contact information without authorization, using false identities or misleading information, distributing harmful or fraudulent content, attempting to manipulate website forms, sending automated or bulk submissions, repeatedly contacting our communication channels for abusive purposes, or using IA Jewels communication facilities to distribute unrelated promotional material. Spam may also include attempts to overwhelm, disrupt, or misuse our website forms, email systems, newsletter facilities, or other communication channels. IA Jewels may investigate activity that appears inconsistent with legitimate customer, subscriber, enquiry, or service-related communication and may take appropriate measures to protect our systems and users.
Newsletter Communications
IA Jewels may provide a newsletter subscription facility through which visitors can voluntarily provide their email address to receive communications relating to our jewellery collections, new products, brand updates, jewellery inspiration, announcements, services, events, or other information that may be relevant to our subscribers. Newsletter subscription is voluntary, and we do not intend to add an individual to our newsletter solely because they have visited our website. The email address submitted through the subscription process may be used to send the communications associated with the newsletter service. We aim to keep newsletter communications relevant to IA Jewels and avoid sending messages that are unrelated to the purpose for which the subscription was provided. The frequency and content of newsletters may vary depending on business updates, product launches, collections, announcements, and other legitimate communication requirements. Subscribers may choose to stop receiving newsletter communications at any time through the available unsubscribe facility.
Consent & Communication
IA Jewels respects the communication choices made by individuals who interact with our website. Where a newsletter or marketing subscription facility is provided, individuals may voluntarily choose whether to subscribe and provide their email address for that purpose. By submitting your email address through a newsletter subscription form, you indicate that you wish to receive the relevant communications from IA Jewels. You are responsible for ensuring that the email address submitted belongs to you or that you have appropriate authorization to provide it. If you submit another person's email address without permission, repeatedly provide incorrect contact information, or otherwise misuse a communication form, IA Jewels may take reasonable steps to protect the affected individual and our communication systems. Communication preferences may also be influenced by previous enquiries, existing transactions, appointments, or service-related interactions, and certain essential communications may continue where necessary to fulfil an existing request or transaction even after marketing communications have been discontinued.
Unsubscribe Requests
IA Jewels provides an unsubscribe facility so that newsletter subscribers can stop receiving marketing and promotional communications when they no longer wish to receive them. You may submit an unsubscribe request through the unsubscribe form available on our website or by using an applicable unsubscribe option included in our newsletter communications. When an unsubscribe request is submitted, we may use the provided email address to identify the relevant subscription and update the communication preference associated with that address. Our unsubscribe form may also allow you to select a reason for leaving or provide feedback, such as receiving too many emails, content not being relevant, no longer being interested, preferring another form of communication, privacy concerns, or other reasons. Such feedback is optional and may be used to improve our communication practices. We make reasonable efforts to process unsubscribe requests promptly, although a short delay may occur while communication systems are updated. Unsubscribing from newsletters does not necessarily stop essential service-related communications associated with an existing enquiry, order, appointment, or other direct interaction.
Prohibited Use of Forms
IA Jewels website forms are intended for genuine customer communication, product enquiries, custom jewellery requests, appointment requests, consultations, newsletter subscriptions, unsubscribe requests, feedback, and other legitimate interactions with our business. You must not use our forms to submit spam, bulk promotional messages, malicious content, fraudulent information, unrelated advertising, offensive material, automated submissions, false identities, impersonation attempts, or information belonging to another person without authorization. Automated bots, scripts, scraping tools, repeated submissions, form flooding, or other methods intended to overload or interfere with our forms or communication systems are prohibited. IA Jewels may reject, restrict, block, or otherwise prevent submissions that appear suspicious, abusive, excessive, fraudulent, automated, or unrelated to the purpose of the relevant form. Where appropriate, information relating to suspected misuse may be retained or reviewed to protect our website, communication systems, business, and users.
Email Content & Frequency
IA Jewels aims to ensure that emails sent through our newsletter and other marketing communication channels are reasonably relevant, clearly associated with our brand, and appropriate for the purpose for which the recipient provided their email address. We do not intend to use newsletter communications to distribute unrelated third-party advertising, misleading claims, fraudulent offers, malicious attachments, or content that has no reasonable connection with IA Jewels or its services. The frequency of communications may vary depending on new collections, product announcements, brand updates, events, seasonal information, or other legitimate business communications. We understand that excessive email frequency may become inconvenient, and subscribers are therefore provided with an option to unsubscribe from marketing communications. We may also review communication practices periodically to reduce unnecessary messages and improve the relevance and quality of information shared with subscribers.
Misleading Communication
Users must not use IA Jewels communication channels to impersonate another person, business, organization, customer, employee, representative, or other entity. You must not submit false information, misleading claims, fraudulent requests, deceptive promotional material, or content designed to mislead our team or other users. You must also not use our brand name, email addresses, forms, logos, product information, or other communication resources to create or distribute fraudulent messages. If IA Jewels identifies or reasonably suspects that an email, enquiry, form submission, account, or communication is being used for fraudulent or deceptive purposes, we may take appropriate steps including blocking or rejecting the communication, restricting access to relevant website functionality, preserving relevant records, investigating the activity, and where appropriate reporting the matter to applicable authorities or service providers. These measures are intended to protect customers, subscribers, visitors, and the integrity of our communication systems.
Security & Abuse Prevention
IA Jewels may use reasonable technical and operational measures to identify, prevent, and reduce spam, automated submissions, fraudulent activity, abusive behaviour, and other misuse of our website and communication systems. These measures may include reviewing unusual submission patterns, limiting repeated requests, blocking suspicious activity, monitoring technical errors, maintaining appropriate communication records, and using security features associated with our website or email infrastructure. We may restrict access to website forms or communication services when activity presents a reasonable risk to the security, reliability, or availability of our systems. Security measures may sometimes result in legitimate activity being delayed, rejected, or temporarily restricted, particularly where automated systems identify unusual behaviour. We will take reasonable steps to distinguish legitimate enquiries from abusive or automated activity, but we cannot guarantee that every unwanted or malicious message will be identified or prevented before it reaches a communication system.
Reporting Unwanted Messages
If you believe that you have received an unwanted, misleading, suspicious, or unauthorized communication that appears to originate from IA Jewels, we encourage you to contact us so that we can review the matter. Please do not respond to suspicious messages or provide sensitive information if you are uncertain about their authenticity. When reporting a suspected spam or fraudulent communication, you may provide relevant details such as the sender address, subject line, date of communication, and a brief description of the concern, while avoiding the submission of unnecessary sensitive information. We may review reported communications to determine whether they were genuinely sent through an IA Jewels communication channel, whether a subscription preference needs to be updated, or whether additional security measures are appropriate. Reports may also help us identify misuse of our brand or communication systems and take reasonable action to protect our customers and subscribers.
Policy Enforcement
IA Jewels reserves the right to take reasonable action when we identify activity that violates this Anti-Spam Policy, our Terms & Conditions, our Privacy Policy, or applicable requirements relating to electronic communication. Depending on the nature and seriousness of the activity, action may include rejecting form submissions, limiting communication, blocking an email address or source, suspending access to website features, removing an individual from a communication list, investigating suspicious activity, or taking other appropriate technical, operational, or legal measures. We may also cooperate with relevant service providers or authorities where necessary to address serious fraud, abuse, security threats, unlawful activity, or misuse of our communication systems. Enforcement decisions may take into account the nature, frequency, severity, and potential impact of the activity. This policy may be updated when our communication practices, website systems, services, or applicable requirements change, and the latest version published on this website will apply to future interactions.
Contact Us
If you have questions about this Anti-Spam Policy, believe that you have received an unwanted communication from IA Jewels, need assistance with a newsletter subscription, want to submit an unsubscribe request, have concerns about a suspicious email, or wish to report misuse of an IA Jewels communication channel, you are welcome to contact our team directly. When contacting us, please provide enough information for us to understand your concern and investigate it appropriately, while avoiding unnecessary sensitive or confidential information. Our team will review your request and take reasonable steps based on the nature of the communication or issue reported. For assistance, please contact us using the details below:
Phone: +91 85319 00210
Email: contact@iajewels.com