Introduction
Welcome to IA Jewels. These Terms & Conditions establish the rules and conditions governing your access to and use of the IA Jewels website, including our jewellery collections, product pages, custom jewellery services, enquiry forms, appointment requests, consultation services, newsletter subscription and unsubscription facilities, communication features, and any other services or information made available through the website. By visiting, browsing, accessing, submitting information through, or otherwise using this website, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions and any applicable policies referenced within them. If you do not agree with these terms, you should discontinue your use of the website. IA Jewels may update, amend, revise, or replace these Terms & Conditions from time to time to reflect changes in our services, business practices, website functionality, legal requirements, or customer communication processes. Any updated version will become effective when published on the website unless otherwise stated. Your continued use of the website after changes have been published will be considered acceptance of the revised terms. These terms should be read together with our Privacy Policy and any additional terms that may apply to specific products, services, orders, appointments, or promotions.
Website Usage
The IA Jewels website is provided to help visitors explore our jewellery collections, understand available products and services, submit enquiries, request consultations, communicate with our team, and access information relating to our brand and offerings. You agree to use the website only for lawful, genuine, and responsible purposes and not to use it in any manner that may damage, disable, overburden, interfere with, or compromise the website or its associated systems. You must not attempt to gain unauthorized access to restricted areas, administrative systems, databases, servers, accounts, forms, or other technical resources connected with the website. You must not introduce viruses, malicious scripts, harmful files, automated attacks, scraping tools, or other technologies intended to disrupt website operations or obtain information without authorization. You must also not submit false, misleading, abusive, fraudulent, or unauthorized information through any website form. IA Jewels reserves the right to restrict, suspend, or terminate access to any user who is reasonably believed to be misusing the website, violating these terms, interfering with website operations, or engaging in unlawful activity. Website content and functionality may also be changed, suspended, removed, or discontinued at any time without prior notice.
Jewellery Products & Information
IA Jewels makes reasonable efforts to present product information as accurately and clearly as possible, including jewellery names, descriptions, photographs, metal types, gemstone details, design characteristics, dimensions, approximate weights, product features, availability information, and other relevant specifications. However, jewellery is often photographed under controlled lighting and displayed on different screens and devices, and therefore the actual appearance of a product may vary slightly from the images shown online. Natural gemstones, diamonds, precious metals, handcrafted details, surface finishes, textures, and other natural or crafted characteristics may also have individual variations, and such variations should not necessarily be considered defects. Product measurements and weights may be approximate where stated and may vary according to design, size, customization, manufacturing requirements, or final production. Product availability may change without notice, and an item appearing on the website does not always guarantee that it is immediately available for purchase. IA Jewels reserves the right to correct typographical errors, inaccurate specifications, image errors, pricing mistakes, availability information, or other website content whenever such issues are identified. We may also modify product designs, specifications, packaging, materials, or availability without prior notice where necessary.
Orders, Enquiries & Appointments
Information submitted through IA Jewels enquiry forms, product enquiries, order enquiries, pricing enquiries, appointment requests, jewellery consultations, or other communication forms is treated as a request for assistance or further communication and does not by itself constitute a confirmed order, confirmed purchase, confirmed appointment, or legally binding transaction unless expressly accepted by IA Jewels. We may contact you using the contact information provided to verify your requirements, clarify product preferences, confirm availability, discuss pricing, understand customization requirements, arrange an appointment, or provide additional information before confirming any transaction or service. You are responsible for ensuring that the name, telephone number, email address, enquiry details, and other information submitted through our forms are accurate and belong to you or have been provided with appropriate authorization. IA Jewels may decline, postpone, modify, or cancel an enquiry or appointment where information is incomplete, inaccurate, unavailable, technically affected, or otherwise unsuitable for processing. Appointment requests are subject to availability and should not be considered confirmed until our team provides confirmation through an appropriate communication channel.
Custom Jewellery Requests
IA Jewels welcomes custom jewellery enquiries where customers may share their preferred jewellery category, design direction, metal preference, gemstones, style, occasion, approximate weight, budget expectations, inspiration, or other requirements. Submitting a custom jewellery request does not guarantee that the requested design can be produced exactly as described, as final feasibility may depend on craftsmanship, material availability, gemstone availability, technical requirements, proportions, structural considerations, production methods, and other design factors. Images, references, sketches, descriptions, or inspiration materials provided by customers may be used to understand their preferences, but the final design may require professional adjustments to ensure suitable construction, wearability, finishing, and production feasibility. Pricing for custom jewellery may vary depending on selected materials, metal purity, gemstone characteristics, design complexity, dimensions, weight, craftsmanship, customization, and other applicable factors. Any preliminary estimate is subject to final confirmation. Once a custom design, quotation, production requirement, payment arrangement, or other applicable condition has been confirmed, additional terms may apply to changes, cancellations, modifications, production timelines, and returns or exchanges.
Pricing & Payments
Product prices and service charges displayed or communicated by IA Jewels may be influenced by precious metal rates, gemstone values, diamond characteristics, product specifications, customization requirements, taxes, craftsmanship, availability, market conditions, and other applicable factors. Prices shown online should be understood as subject to confirmation where applicable, particularly for custom jewellery, made-to-order products, consultation-based requirements, or products whose final specifications are determined after discussion. IA Jewels reserves the right to update, revise, correct, or remove prices and other commercial information at any time without prior notice. In the event of an obvious technical, typographical, calculation, or pricing error, IA Jewels may review the affected transaction and communicate the appropriate correction before proceeding. Where payment is required, customers are responsible for providing accurate payment and billing information and completing the applicable payment process through the available payment method. Any applicable taxes, delivery charges, service charges, customization charges, or other costs will be communicated or applied as relevant to the transaction. An enquiry or price request does not guarantee that the quoted price will remain unchanged until purchase unless specifically confirmed by IA Jewels.
Intellectual Property
All intellectual property appearing on the IA Jewels website, including but not limited to the IA Jewels name, logo, branding elements, jewellery photographs, product descriptions, written content, graphics, illustrations, icons, videos, layouts, visual compositions, design elements, page structures, promotional materials, and other original content, is owned by or used by IA Jewels with appropriate rights and is protected under applicable intellectual property laws. Accessing the website does not transfer ownership, copyright, trademark rights, design rights, or any other intellectual property rights to you. You may view website content for personal, informational, and legitimate purposes, but you may not reproduce, copy, download for commercial use, modify, publish, distribute, transmit, sell, license, create derivative works from, or commercially exploit any IA Jewels content without prior written authorization. Product images, jewellery designs, written descriptions, brand assets, and other creative materials must not be presented as your own work or used to promote another business without permission. Unauthorized copying, reproduction, misuse, or commercial exploitation of our intellectual property may result in appropriate action under applicable law.
Newsletter Subscription
By choosing to subscribe to the IA Jewels newsletter, you provide your consent to receive relevant email communications from us at the email address submitted through the subscription form. Newsletter communications may include information about new jewellery collections, product updates, brand announcements, jewellery inspiration, special communications, website updates, events, services, and other information that we believe may be relevant to subscribers. You are responsible for providing a valid and accessible email address and for ensuring that the information submitted during subscription is accurate. Subscription to the newsletter is voluntary and does not require you to purchase any product or service from IA Jewels. Newsletter emails may occasionally be delayed, filtered, blocked, or affected by circumstances outside our control, including email service providers, spam filters, network problems, technical failures, or incorrect email addresses. Subscribing to the newsletter does not create a guarantee regarding the frequency, timing, content, or number of emails you will receive. IA Jewels may change the nature, frequency, format, or content of newsletter communications when necessary and may discontinue a particular newsletter communication or service where appropriate.
Newsletter Unsubscription
IA Jewels respects your communication preferences and provides an option for subscribers to unsubscribe from newsletter and marketing communications. You may submit an unsubscribe request through the unsubscribe facility provided on our website or by using an unsubscribe option available in applicable email communications. When you submit an unsubscribe request, the email address associated with your request may be processed for the purpose of identifying the relevant subscription and preventing future newsletter communications. You may also be asked to provide an optional reason or feedback for leaving our newsletter, and providing such feedback is intended to help us understand subscriber preferences and improve future communications. Unsubscribing from the newsletter does not necessarily remove all records associated with previous enquiries, purchases, appointments, transactions, or other legitimate interactions with IA Jewels. You may continue to receive essential transactional or service-related communications where necessary, such as information relating to an existing enquiry, order, appointment, payment, or other direct request. While we make reasonable efforts to process unsubscribe requests promptly, there may be a short delay before the change takes effect across all communication systems.
Privacy & Personal Information
When you interact with IA Jewels through our website, you may voluntarily provide personal information such as your name, email address, telephone number, jewellery preferences, enquiry details, appointment requirements, custom jewellery specifications, newsletter preferences, unsubscribe information, or other details required to respond to your request. We may use the information provided to respond to enquiries, communicate with customers, process service requests, manage appointments, provide product information, support custom jewellery discussions, administer newsletter subscriptions and unsubscriptions, improve website functionality, maintain records, prevent misuse, and comply with applicable legal or operational requirements. We aim to handle personal information responsibly and only use it for legitimate purposes consistent with the nature of your interaction with us. By submitting information through our website, you acknowledge that electronic communication involves certain technical risks and that no online transmission or storage system can be guaranteed to be completely secure. For more information about how personal information may be collected, used, stored, protected, or managed, please refer to the IA Jewels Privacy Policy.
Limitation of Liability
IA Jewels takes reasonable steps to maintain the accuracy, security, availability, and functionality of the website; however, we do not guarantee that the website, its content, product information, forms, links, services, or online features will always be uninterrupted, completely accurate, error-free, continuously available, or free from technical issues. Website access may occasionally be affected by maintenance, hosting problems, network interruptions, software issues, browser compatibility, third-party services, security incidents, or circumstances beyond our reasonable control. To the maximum extent permitted by applicable law, IA Jewels shall not be responsible for indirect, incidental, consequential, or other losses arising from your use of, reliance upon, or inability to access the website or information provided through it. This may include losses resulting from technical interruptions, communication failures, inaccurate information submitted by users, unauthorized access, third-party website links, or circumstances outside our reasonable control. Nothing contained in these Terms & Conditions is intended to exclude, restrict, or limit any responsibility or liability that cannot legally be excluded or limited under applicable law. Users remain responsible for making appropriate decisions based on confirmed information when proceeding with purchases, appointments, custom jewellery requests, or other services.
Contact Us
If you have any questions, concerns, requests, or require clarification regarding these Terms & Conditions, IA Jewels products, custom jewellery services, orders, appointments, pricing, newsletter subscription, newsletter unsubscription, privacy practices, website usage, or any other matter relating to our website, you are welcome to contact our team directly.
When contacting us regarding an enquiry, order, appointment, subscription, unsubscribe request, or previous interaction, please provide sufficient information to help us identify and understand your request. Our team will review your communication and respond as appropriate. We encourage you to contact us whenever you require clarification rather than relying on assumptions regarding product information, pricing, availability, appointments, communication preferences, or other services. Your continued use of the IA Jewels website remains subject to these Terms & Conditions and any other applicable policies published on the website.
For assistance, please contact us using the details below:
Phone: +91 85319 00210
Email: contact@iajewels.com